Coconut Systems Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or communicate with our engineering and sales teams.
We may collect and process the following categories of personal data:
Identity Data: Name, business name, and job title (for trade/wholesale accounts).
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Transaction Data: Details of products you have purchased from us and payments made through our integrated gateways (Stripe, PayPal, or manual BACS transfers). We do not store full credit card details on our servers.
Technical & Usage Data: IP address, browser type, operating system, and details of how you interact with our website.
We use your personal data to: Process and deliver your orders (including Hard Shell™ kits, Coco Pods, and Floor Spacers).
Manage your trade, retail, or wholesale account
Communicate vital product updates, such as pre-order dispatch timelines (e.g., our mid-May Transit Custom kits).
Improve our website experience and product designs using anonymous technical feedback.
Meet our legal and regulatory accounting obligations in the United Kingdom.
We do not sell your personal data. To fulfill our service obligations, we share necessary data with trusted third parties, including:
Logistics & Freight Partners:
To transport large-format pallet and LTL road freight shipments from our facilities to your delivery address.
Payment Processors: Secure transaction handling via Stripe and PayPal.
Integration Partners: Integrated dropship or product partners (such as Sargent, Fogstar, Tambour, and Rhyno Products) where directly required to fulfill your orders.
We implement industry-standard physical and digital security measures to protect your personal data from unauthorized access, loss, or alteration.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Under UK data protection laws (UK GDPR), you have the right to:
Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the erasure of your personal data (“the right to be forgotten”).
Object to or restrict the processing of your data.
Withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
For any questions regarding this Privacy Policy or our data practices, please contact our data controller:
Company: Coconut Systems Ltd
Address: 19 Somerton Close, Bristol, BS15 9PE
Email: INFO@COCONUTSYSTEMS.CO.UK
Phone: +44 7346 810200